Returns Policy
At fcsconsultancy..co.uk, we take great pride in providing high-quality products to our customers. Please review our returns policy carefully before making a purchase, as all sales are subject to the following terms:
Eligibility for Returns
Final Sale Items: All items marked as “Final Sale” are not eligible for returns, exchanges, or refunds.
Condition of Goods: Items must be returned in their original condition, unused, unwashed, and with all tags and packaging intact. Items showing signs of wear, damage, or alteration will not be accepted.
Timeframe for Returns: Customers must initiate a return request within 7 days of receiving the product. After this period, no returns will be accepted.
Non-Returnable Items
Perishable goods, custom-made items, digital products, gift cards, and personal care items (such as cosmetics and intimate apparel) cannot be returned.
Sale and promotional items are not eligible for returns unless faulty.
Return Process
- All return requests must be authorized through our [Returns Portal/Customer Service] before being shipped back. Unauthorized returns will not be processed.
- The customer is responsible for all return shipping costs, except in the case of defective or incorrect items.
- Returned items must be received by our warehouse within *14 days* of approval.
Refund Policy
Refund Method: Approved returns will be refunded in the form of store credit only. No cash refunds will be issued unless required by law.
Restocking Fee: A restocking fee of 15% will be deducted from all returns unless the product is defective or an error was made on our part.
Original Shipping Fees: Shipping charges are non-refundable, except in cases of defective or incorrectly shipped items.
Damaged or Defective Items
- In the rare event that a product arrives damaged or defective, please notify our customer service team within 48 hours of receipt with photographic evidence of the issue.
- We reserve the right to inspect the product and offer a repair, replacement, or store credit, depending on the nature of the defect.
Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.
Non-Compliance
Any return that does not meet the above criteria will not be accepted, and no store credit or refund will be issued. We reserve the right to refuse service to customers who abuse our returns policy.
By placing an order with us, you agree to the terms of this Returns Policy.
